Optus voicemail overhaul a $3m win for Norwood Systems

Optus is all set to replace its voicemail system after forging a nearly $3 million deal with Norwood Systems (ASX:NOR) this week.

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In a big win for the Perth-based communications platforms provider, the Optus system will be replaced with Norwood’s CogVoice. Norwood today told the market CogVoice would deliver “enhanced functionality and user experience.”

A Proof of Concept was carried out with Optus late in 2023 and the contract is now going ahead through the Group Master Supply Agreement with Singtel Group.

The five-year $2.98m contract covers progress payments for platform license fees, professional services, support, maintenance, and migration costs.

There’ll be the potential for Norwood to provide additional premium voicemail services to Optus, which are not included in the current scope, and which would be the subject of a further supply contract.

This contract aligns with Norwood’s strategic objective to expand its global partnerships with tier-one Communication Service Providers.

Norwood says its CogVoice platform has been “engineered for seamless low-cost deployment, unmatched latency, and full 4G/5G compatibility,” and “provides an ideal foundation for rolling out next-generation telco AI voice applications.”

Norwood CEO and Founder Paul Ostergaard said the contract represented a milestone for the company. “We’re thrilled to be supporting Optus on this voicemail refresh project,” he said in the company’s market release.

“This contract with Optus marks a significant step for Norwood Systems as a supplier to the telecommunications infrastructure market, reaffirming Norwood’s position as an internationally competitive vendor in the CSP sector.

“Our CogVoice platform will replace Optus’ legacy voicemail system, introducing AI-driven capabilities and improved operational efficiencies.

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“This five-year voicemail contract not only validates our technology but will also provide Optus with a solid foundation for modernised call completion services.

“We’re committed to ensuring a smooth transition for Optus and their subscribers while exploring how our AI-powered solutions can further enhance their network operations and customer offerings in the future.”

Norwood last sold at 2cps through Tuesday morning trade.

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