Join our daily newsletter At The Bell to receive exclusive market insights
- Dubber Corporation (DUB) announces its unified call recording and voice artificial intelligence (AI) platform will be launching on the Optus mobile network
- The platform records calls, through the cloud, for businesses to receive voice data and conversational insights
- The launch is an Australian first for the platform and will be a native feature of the Optus mobile network
- Optus enterprise customers will be able to access all call recordings and transcripts instantly from their phone or browsers
- On the market this morning, Dubber was down 1.89 per cent and is trading at $3.12 per share
Dubber Corporation (DUB) has announced its unified call recording and voice artificial intelligence (AI) platform is launching on the Optus mobile network.
The platform records calls, switched on through the cloud, for businesses to receive voice data and conversational insights, with the aim of improving sales and service performance.
The launch is an Australian first for the platform to be a native feature of the Optus mobile network.
Optus enterprise customers will now be able to access all call recordings and transcripts, viewing this data from their phone or browsers with a click.
Additionally, businesses with surveillance, internal policy and broader compliance requirements will now be able to record mobile conversations to store and report on conversations for proactive compliance management.
Commenting on the partnership is Optus Head of Core Product Zorawar Singh.
“Through our strategic partnership with Dubber we can now boost our customers’ productivity, visibility, and effectiveness, ” he said.
“Optus’ Australian first native integration of Dubber into our mobile network allows participating enterprise customers the ability to unlock the power of conversational AI to push the frontier of how they care for customers, train and coach employees, resolve disputes and meet crucial compliance mandates.”
Dubber CEO Steve McGovern said with the company is making “the native recording available with AI on every participating phone”.
“Optus is expanding its leadership in connecting Australian businesses to their employees and customers and this now includes the ability to try AI based enrichment of conversations with insights, automated workflows, and more,” he said.
“A conversation on Optus’ network is now worth more to a customer through the ability to capture and reveal insights from that conversation alongside others from other Optus services.”
On the market this morning, Dubber was down 1.89 per cent and is trading at $3.12 per share at 10:30 am AEDT.
