Westpac makes new executive appointment to its consumer division

Westpac Banking Corporation (ASX:WBC) continues the rejuvenation of its corporate team, appointing Carolyn McCann as Acting Chief Executive Consumer, while also continuing its search for someone to replace Jason Yetton, whose imminent departure was announced last month.

Ms McCann’s appointment is an internal one, as she is currently Group Executive, Customer & Corporate Services, and will take on the leadership mantle of the Consumer division from 12 May 2025.

Westpac CEO Anthony Miller said this was a wise appointment, given Ms McCann’s achievements thus far.

“Carolyn is an outstanding executive who has overhauled the operations of the
bank in her current role,” he said.

“Under Carolyn’s leadership, our broker time to decision has more than halved, scam losses have been reduced by 40% and our customer complaints process has been dramatically simplified.

“Carolyn is a customer-focused leader who empowers her people to act. She will bring this focus to the Consumer division while we continue the search for a permanent chief executive.”

While Ms McCann is acting in this role, Carolyn Hoy – who is current General Manager, Property, Procurement and Resilience – will take on an acting role as Group Executive, Customer & Corporate Services.

This augments Ms Hoy’s 20-year experience with Westpac, in roles across Legal, Compliance and Risk.

Westpac shares have been trading at $32.30.

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